Emergency Network Maintenance Scheduled - Saturday, September 23, 2023

Dear Clients,

Please be advised that we will be performing an emergency network maintenance on Saturday, September 23, 2023, from 12:00 AM to 1:00 AM EDT.

Maintenance Details:

• Maintenance Window: 12:00 AM to 1:00 AM EDT on Saturday, September 23, 2023
• Affected Service: Network connectivity linked to Rack Switch
• Duration: 1 Hour

Purpose:

The purpose of this emergency maintenance is to address critical issues with one of our rack switches that require immediate attention. We are implementing this measure to improve the overall stability and performance of our network.

Impact:

During the maintenance window, network connectivity through the affected rack switch may be intermittently unavailable. If your services are connected to this rack switch, you may experience brief disruptions.

Contingency Plan:

Our network team will be on standby to minimize the duration of the outage and to ensure a smooth transition. In case of any issues, we have a rollback plan to restore services to their current operational state.

Communication Plan:

• An initial notification will be sent out 24 hours prior to the start of the maintenance window.
• A reminder will be sent 1 hour before the maintenance begins.
• Status updates will be provided throughout the maintenance window.
• A final notification will be sent once the maintenance is successfully completed.

Contact Information:

For any concerns or further information, please reach out to our Support Team at [Support Email] or call [Support Phone Number].

We apologize for any inconvenience this may cause and thank you for your understanding as we work to improve our services.

Best regards,
Travis Newton
CTO/Owner